Online Sales Conditions

An “online” sales contract refers to a distance contract, meaning the legal agreement concerning movable goods and/or services stipulated between Ametista in Raku by Marieta Mihaela Ivan, headquartered at xxx, and a consumer client within a system of distance selling organized by the supplier that, for such a contract, employs the distance communication technology known as the “internet.” Therefore, all contracts will be concluded directly through the consumer client’s access to the website corresponding to the address: www.ametista-raku.com, where, following the indicated procedures, the contract for the purchase of the good will be concluded.

A final consumer is understood to be a natural person who purchases goods and services for purposes not directly related to any professional activity they may engage in. Below are the sales conditions that will remain effective until changed by the supplier. Any changes to the sales conditions will be effective from the moment they are published on the website and will apply to sales made from that moment onwards.

Sales Prices and Purchase Methods

All the sales prices of the services displayed and indicated on the website include VAT and any other tax (unless otherwise specified). Where transport is provided, the cost is duly highlighted on the appropriate page within the site, which the customer will review before confirming the purchase; in the case of delivery abroad, any additional costs due to taxes or duties required by the regulations in force in the destination country will be borne by the consumer.

The purchase contract is perfected through the exact completion and consent to the purchase manifested through online adherence. The customer can pay for the ordered goods using only the payment methods indicated online at the time of purchase.

Estimated shipping times vary from 2 to 3 working days for deliveries throughout Europe. The customer can contact the company at any time for information on the status of the order.

Buyer’s Obligations

The consumer undertakes and is obliged, once the “online” purchase procedure is completed, to print and keep these general conditions, which they will have already reviewed and accepted as an obligatory step in the purchase, as well as the product specifications subject to purchase.

It is strictly forbidden for the buyer to enter false, and/or invented, and/or fictitious data in the registration procedure necessary to activate the process for executing this contract and related further communications; the personal data and e-mail must be exclusively their real personal data and not those of third parties, or fictitious. Double registrations corresponding to a single person or the insertion of data of third parties are expressly prohibited. The company reserves the right to legally pursue any violation and abuse, in the interest and for the protection of all consumers.

Right of Withdrawal and Complaints

In case of reconsideration, the customer can exercise the right of withdrawal by returning the purchased product and requesting a replacement or refund. The right of withdrawal is exercised by sending a written communication to our customer care service at the address: info@ametista-raku.com within 14 working days from the receipt of the goods. This communication must contain the codes of the products to be returned and the bank details (Cab, Abi, CC) related to their current account to allow any credit via bank transfer. Within 14 working days from the receipt of the goods, the customer is required to send, at their own expense, their returns in their original packaging to the address that will be communicated to them by email.

The consumer cannot exercise the right of withdrawal for custom-made or clearly personalized products. The products subject to return must not have been used and must be absolutely in the same conditions as they were at the time of delivery. It is also specified that in no case will cash on delivery or freight collect parcels be collected.

In case of return of the goods, the shipping costs for delivery and the banking operations related to the refund operation incurred by Ametista In Raku will be deducted from the refund amount. Once the goods have been received and their integrity verified, we will proceed within 14 days from the communication in which the customer expressed the will to exercise the right of withdrawal, to issue a coupon for purchase on our site or, at the customer’s choice, to refund via bank transfer, or re-credit to the payment method used for the purchase, which will take place as soon as possible and in any case within 14 days from receipt of the withdrawal communication.

The amount that will be credited is exclusively referable to the price paid net of the shipping costs incurred by Ametista In Raku.

As provided by the directive examined in regulation 524/2013/EU by the European Commission to protect the parties involved in the purchase process on e-commerce, any complaints can be reported on the ODR site.

Contractual Termination and Express Termination Clause

Ametista In Raku by Marieta Mihaela Ivan has the right to terminate the sales contract by simply notifying the customer with adequate and justified reasons; in this case, the customer will only be entitled to the return of any amount already assumed and paid.

Jurisdiction and Competent Court

Any dispute relating to the application, execution, interpretation, and violation of purchase contracts stipulated “online” through the site www.ametista-raku.com is subject to Italian jurisdiction. For any dispute between the parties regarding this contract, the court of the customer’s place of residence will be competent. For all others, the elective court of Ametista In Raku.